Your privacy, off and on air.

Who is responsible

RanzoTech LLC, United States, operates Benchwarmer FM and determines how the station uses personal information. Contact support@ranzotech.com for privacy questions, corrections, complaints, or rights requests.

What the station collects

Listening without an account uses an anonymous browser identifier and connection information to operate the stream and estimate active listeners. Hosting services receive technical information such as IP addresses, request times, and browser headers. We use this information for security, reliability, and abuse prevention.

An account stores your email, chosen screen name, optional city, verification time, listener points, listening minutes and streak, votes, queue passes, and account status. Verification codes and sign-in tokens are stored as keyed hashes, not plaintext. Broadcast and account consent records include the document version, timestamp, IP address, and browser information.

Chat and caller participation add your submitted text, recorded or transcribed speech where enabled, the selected mode, moderation outcomes, and segment metadata. Payment records include a Stripe receipt/session identifier, payment type, amount, and time. We do not receive or store your full payment card number.

What is public

Your email and sign-in credentials are not shown to the crowd. Screen names, founder badges, points, and listening streaks can appear in community areas. Side-chat messages are public. A queued text-to-air entry is private until it is selected for the shared broadcast, when your screen name, optional city, and take appear in the spotlight.

Your live contribution can be heard by listeners and included in your private clip. Publication in the replay vault requires the separate replay opt-in and station review. Public listeners may independently record or share what they hear. Avoid sharing personal or sensitive information on air.

Why information is used

We use information to provide the account and participation features you request, verify email, deliver the shared stream, moderate the station, prevent misuse, record consent, process optional payments, and maintain service reliability. Where data-protection law applies, processing relies on the relevant basis: performance of the requested service, legitimate interests in security and operation, consent where specifically requested, and compliance with applicable legal obligations.

Microphone access is requested only when you choose to check or use your microphone. You can leave the caller line and revoke browser microphone permission. Declining optional public replay consent does not prevent ordinary participation.

Service providers

The station uses its hosting infrastructure and Zoho for transactional email. When connected and used, Groq processes submitted text for live responses, voice generation, and moderation; LiveKit carries microphone sessions; Deepgram transcribes speech for safety; and Stripe processes optional payments. Those features remain unavailable when their required services are not connected. Sports scores and headlines are fetched by the station server, rather than sending every listener’s browser to the sports data provider.

Providers may process information in the United States or other countries under their applicable arrangements. We do not claim that data stays in your country. Contact us for information about applicable cross-border safeguards. Links to external sports articles and payment pages are governed by the destination’s privacy practices.

Retention and deletion

Sign-in codes expire after ten minutes. Session cookies expire after thirty days unless you sign out sooner. Side-chat messages are removed from the station’s active records after twenty-four hours. Completed queue metadata is kept for up to thirty days. The audio worker removes raw and intermediate caller audio older than forty-eight hours on its hourly cleanup cycle; sanitized recordings and clips are separate from that raw material.

Your profile and listening record remain until you delete your account or request removal. Sanitized caller recordings remain available to your account until removed with the account or through a rights request. Public replay permission can be withdrawn in your account. Payment accounting records may be retained as legally required, with your profile identifier removed upon account deletion. Infrastructure logs and backup copies follow the operator’s security and retention processes; contact us about residual copies or any legally required preservation.

Your controls and rights

You can correct your screen name and city, export account data as JSON, withdraw future public replay permission, and delete your account from your profile. We verify control of the account before providing or deleting its personal data. For requests not covered by those controls, email support.

Depending on your location and the law’s applicability, you may have rights to access, correction, deletion, portability, restriction, objection, withdrawal of consent, and complaint to a data-protection authority. California residents may have applicable rights to know, correct, delete, and opt out of sale or sharing, without discriminatory treatment for exercising them. The station does not sell personal data or share it for cross-context behavioral advertising at launch. We do not use personal information to make decisions about employment, credit, healthcare, or similar significant matters.

Cookies, advertising, and children

The station uses essential session and anonymous visitor cookies to keep you signed in, protect the service, and count active listening. The installed web app caches only a small offline message and icon; it does not make live radio available offline. No advertising tracker or AdSense script is active at launch. If advertising or non-essential tracking is introduced, the notice and applicable consent controls will be updated before it is enabled.

Participation and accounts are for adults aged eighteen and over. We do not knowingly invite children to register or submit recorded speech. Contact support if a child’s personal data was submitted so we can investigate and remove it as appropriate.

Policy updates

The version date above identifies this policy. We will communicate material changes through the website and obtain additional consent where required. The Terms of use explain broadcast participation and station rules.